00ok Frequently Asked Questions
Your complete guide to accounts, bKash and Nagad payments, cricket betting, casino games, bonuses, and staying safe — answered clearly for Bangladesh players.
This page answers the most common questions we receive from 00ok players across Bangladesh — from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. Whether you are brand new to 00ok or a returning player looking for specific details about deposits, game rules, or responsible gaming tools, the answers below are direct, practical, and written in plain English. If your question is not here, our support team is available 24 hours a day via email.
Topics Covered in This FAQ
Account & Registration
Sign-up, KYC, login help, and account closure.
Deposits & Withdrawals
bKash, Nagad, Rocket, bank transfer, fees, and limits.
Games & Gameplay
Cricket betting, slots, live casino, RTP, and mobile.
Bonuses & Promotions
Welcome bonus, wagering requirements, and loyalty.
Safety & Security
SSL encryption, fair play, and responsible gaming.
24/7 Support
Reach the 00ok team any time by email.
👤 Account & Registration
How do I create a 00ok account?
Creating a 00ok account takes under two minutes. Open the 00ok website, tap the registration link, and enter your mobile number, a strong password, and your date of birth to confirm you are 21 or older. Your account is activated immediately so you can deposit via bKash, Nagad, or Rocket and start playing straight away.
What documents do I need for KYC verification on 00ok?
00ok requires a valid government-issued photo ID for KYC — your Bangladesh National ID card or passport is accepted. You may also need to take a selfie holding your ID. KYC is typically triggered before your first withdrawal or when cumulative deposits pass a set threshold. Submitting clear, well-lit scans speeds the process up significantly.
I forgot my 00ok password — how do I reset it?
Use the Forgot Password link on the 00ok login page. Enter your registered mobile number or email address and follow the reset instructions sent to you. If no message arrives within five minutes, check your spam folder or contact the 00ok support team directly by email — they will verify your identity and help you regain access promptly.
Can I have more than one 00ok account?
No — 00ok enforces a strict one-account-per-person policy. Opening duplicate accounts violates the Terms and Conditions and can lead to permanent suspension plus forfeiture of any balance. If you have accidentally created a duplicate, contact support immediately to resolve it without penalty.
How do I permanently close my 00ok account?
Email the 00ok support team and request a permanent account closure. Make sure you withdraw any remaining balance first. If you are closing because gambling is causing problems, consider requesting self-exclusion instead — it closes the account more securely and prevents you from reopening it impulsively.
💳 Deposits & Withdrawals
How long does a bKash deposit take on 00ok?
bKash deposits on 00ok are credited almost instantly — usually within 1 to 5 minutes. During unusually high traffic or a temporary bKash network issue, it can occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact 00ok support with your bKash transaction reference and it will be resolved quickly.
What is the minimum deposit amount on 00ok?
The minimum deposit on 00ok is ৳200 BDT. This low threshold is intentional — it makes 00ok accessible to players at every income level across Bangladesh, whether you are in Dhaka, Cox's Bazar, or Mymensingh. There is no upper deposit limit, though very large single deposits may trigger additional identity checks under standard AML procedures.
What is the minimum withdrawal amount on 00ok?
The minimum withdrawal on 00ok is ৳500 BDT. Withdrawals via bKash, Nagad, and Rocket are processed within 24 hours on business days and usually much faster. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank may take 1 to 3 working days. Always ensure the withdrawal account is registered in your own name to avoid delays.
Does 00ok charge fees on deposits or withdrawals?
00ok does not charge any platform fee on deposits or withdrawals. Your mobile wallet provider — bKash, Nagad, Rocket, or Upay — may apply their own standard transaction charges on their end, which are outside 00ok's control. Check your provider's current fee schedule before transacting to avoid surprises.
Can I deposit using Nagad or Rocket on 00ok?
Yes — 00ok supports Nagad, Rocket, bKash, and Upay for both deposits and withdrawals. For players who prefer traditional banking, transfers from Dutch-Bangla Bank, BRAC Bank, City Bank, and other major Bangladeshi banks are also supported. Use whichever method suits your location and daily routine best.
🎮 Games & Gameplay
Can I bet on BPL and IPL matches on 00ok?
Yes — 00ok covers BPL, IPL, T20 World Cup, ICC Test and ODI series, and all major international cricket fixtures featuring the Bangladesh Tigers. Both pre-match and live in-play markets are available, covering match winner, top batsman, total runs, number of wickets, and more. The cricket section is updated in real time throughout every tournament.
Are the slot games on 00ok fair?
All slot games on 00ok come from licensed, internationally certified studios including Pragmatic Play, NetEnt, PG Soft, and Microgaming. Every game uses a certified Random Number Generator (RNG) to ensure completely random outcomes unaffected by previous spins or account history. RTP percentages are publicly disclosed by each provider and available on their official websites.
Can I play 00ok on my mobile phone without downloading an app?
Yes — 00ok is fully optimised for mobile browsers on both Android and iOS with no app download required. Open the 00ok website in Chrome, Samsung Internet, or Safari and all games, betting markets, deposits, and withdrawals work at full quality directly in your browser. The site is designed mobile-first so performance on a phone is excellent.
What live casino games are available on 00ok?
00ok's live casino is powered by Evolution Gaming and Ezugi, streaming real-dealer games in HD around the clock. Popular titles include Live Baccarat, Lightning Roulette, Live Blackjack, Andar Bahar, Teen Patti, Dragon Tiger, and Crazy Time. Bangladesh Standard Time (UTC+6) peak-hour tables run throughout the evening so there is always a seat available when you want to play.
🎁 Bonuses & Promotions
What welcome bonus does 00ok offer new players?
00ok offers a welcome bonus on your first deposit. The exact bonus percentage and maximum cap are shown on the promotions page at the time of registration and may vary by campaign or season. All welcome bonuses carry wagering requirements that must be completed before withdrawal — check the current T&C on the promotions page for the precise rollover conditions before claiming.
What are wagering requirements and how do they work on 00ok?
A wagering requirement (also called rollover) tells you how many times you must bet a bonus amount before the winnings become withdrawable cash. For example, a 10x rollover on a ৳1,000 bonus means placing ৳10,000 in total bets before you can withdraw. Every 00ok promotion states its own rollover clearly in the T&C — always read these before accepting a bonus offer.
Do 00ok bonuses expire?
Yes — most 00ok bonuses have a validity window, typically 7 to 30 days from the date the bonus is credited, depending on the promotion. If the wagering requirement is not met within that period, the bonus and any associated winnings are automatically forfeited. The expiry date for every active bonus is visible in your account dashboard so you always know how much time remains.
Does 00ok have a VIP or loyalty programme?
Yes — regular 00ok players earn loyalty points through consistent betting activity. These points can be redeemed for bonus credits, free spins, or cashback rewards. High-volume players may be invited to the VIP tier, which typically includes a dedicated account manager, raised withdrawal limits, exclusive promotions, and priority support. Contact the 00ok team to find out your current loyalty status.
🛡️ Safety & Responsible Gaming
Is 00ok safe to use in Bangladesh?
00ok is a safe and reliable platform that uses SSL encryption to protect all player data and financial transactions. The platform partners exclusively with certified game providers who use independently audited RNG technology, so every outcome is provably fair. Player funds are kept separate from operational funds to ensure they are always protected regardless of platform activity.
What is the minimum age to play on 00ok?
The minimum age to register and play on 00ok is 21 years old, without exception. This applies to all players in Bangladesh. 00ok enforces age verification at registration and again during KYC. Any account found to belong to a player under 21 will be closed immediately with all deposits and winnings forfeited.
How do I set a deposit limit or activate self-exclusion on 00ok?
Deposit limits (daily, weekly, or monthly) and time-out periods (24 hours, 7 days, or 30 days) can be set directly from your 00ok account settings dashboard. For longer self-exclusion — 3 months, 6 months, 12 months, or permanent — email the support team and they will action your request within 24 hours. Deposit limit reductions take effect immediately; increases require a 7-day cooling-off period.
What should I do if gambling is affecting my daily life?
If gambling is causing financial stress, relationship problems, or affecting your work or studies, take action immediately — do not wait. Use the self-exclusion or time-out tool in your 00ok account settings, or email our support team to have it activated on your behalf. All conversations with the support team are kept strictly confidential. Recognising a problem early and asking for help is always the right decision.
Still Have a Question?
Our support team is available around the clock. You can also jump straight into 00ok and start exploring cricket betting, slots, and live casino games today.