Responsible Gaming at 00ok

Our Commitment to Responsible Gaming

At 00ok, responsible gaming is not an afterthought — it is built into the foundation of how we operate. We believe that online casino games and sports betting, including cricket betting and slot games, should always be a form of entertainment enjoyed freely and within personal means. We are committed to providing every player in Bangladesh with a safe, fair, and transparent gaming environment where fun comes first and protection is always present.

We recognise that for a small number of players gambling can become problematic. Problem gambling can negatively affect finances, relationships, mental health, and daily routines. 00ok takes its duty of care seriously and has invested in a comprehensive set of player protection tools, clear policies, and direct support pathways to help anyone who feels their gambling is getting out of hand.

Signs That Gambling May Be Becoming a Problem

Most people who gamble online do so responsibly and within their budget. However, it is important to recognise the warning signs that indicate gambling may be shifting from entertainment to a compulsive habit. If you notice any of the following patterns in your own behaviour, we strongly encourage you to use the tools available to you or reach out to the 00ok support team:

• You are spending more money on gambling than you had originally planned or can comfortably afford, and find it difficult to stick to a budget.
• You chase losses — continuing to gamble in an attempt to win back money you have already lost, often resulting in even greater losses.
• Gambling is interfering with work, study, family responsibilities, or other important commitments in your daily life in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh.
• You feel anxious, irritable, or restless when you are not gambling, or when you try to reduce or stop your gambling activity.
• You are borrowing money, selling personal items, or using funds set aside for essential expenses — such as rent, food, or bills — to fund your gambling activity.

Deposit Limits — Keeping Your Spending in Check

One of the most effective responsible gaming tools available at 00ok is the ability to set deposit limits on your account. You can set a maximum daily, weekly, or monthly deposit amount in ৳ BDT that works for your personal budget. Once a limit is in place, 00ok will not allow you to deposit beyond that threshold during the specified period, even if you request an increase. Increases to a deposit limit take effect after a mandatory 7-day cooling-off period, giving you time to reflect on your decision. Reductions to a deposit limit, on the other hand, take effect immediately.

We strongly recommend that every new player on the 00ok platform sets a deposit limit before their very first session. Taking a few seconds to define your comfort threshold before you start playing is one of the simplest and most powerful steps you can take to protect your finances. You can set or update your deposit limits at any time through your account settings, or by contacting the 00ok support team directly.

Time-Out and Session Management

If you feel that you are spending too much time on the 00ok platform or that you need a short break to regain perspective, the Time-Out feature allows you to temporarily suspend your account for a defined period. Available time-out durations are 24 hours, 7 days, or 30 days. During a time-out period, you will not be able to log in, place bets, or make deposits. Pending withdrawals will still be processed normally.

In addition, session time reminders notify you at intervals (for example, every 30 or 60 minutes) to let you know how long you have been playing in a single session. This simple nudge can be a powerful reminder to take a break, check the time, or reconsider whether you want to continue. You can enable session reminders through your account settings or by asking the support team to activate them for you.

Self-Exclusion — A Serious Commitment to Stop

Self-exclusion is designed for players who recognise that their gambling has become a problem and who want a firm, enforceable barrier between themselves and the platform. When you request self-exclusion at 00ok, your account is closed for the duration you specify: 3 months, 6 months, 12 months, or permanently. During the self-exclusion period, you will not be able to reopen your account or create a new one, and you will be removed from any marketing communications.

To request self-exclusion, please contact the 00ok support team via email. We process all self-exclusion requests promptly — your request will be actioned within 24 hours of receipt. We urge you to also consider excluding yourself from other gambling platforms and to reach out to a professional counselling service if you feel you need additional support during this period.

Tips for Healthy and Enjoyable Gaming

Whether you are enjoying cricket betting during the BPL season, spinning the reels on slots, or trying your luck at live casino games, the following principles will help you keep gambling a positive part of your entertainment life:

• Always set a budget before you start. Decide in advance how much you are comfortable spending and treat that amount as an entertainment expense — money you are prepared to lose without financial stress.
• Only gamble with money you can afford to lose. Never use funds reserved for rent, food, utility bills, school fees, or bKash/Nagad transfers committed to family members to fund your gambling.
• Take regular breaks. Step away from the screen every hour, especially if you are on a losing streak. Gambling when tired, frustrated, or emotionally distressed nearly always leads to poor decisions.
• Never chase losses. Losing is a natural part of gambling. If you have reached your budget limit, stop — do not try to recover your losses by placing bigger or more frequent bets. Walk away and come back another day with a fresh mindset.

Protecting Young People and Minors

00ok is strictly an adults-only platform for players aged 21 and above. We operate robust age verification procedures at registration to prevent underage access to our games and betting services. If you share a device with younger family members in your household — whether in Dhaka, Rajshahi, Khulna, or anywhere else in Bangladesh — we strongly recommend activating password protection and device-level parental controls to prevent accidental or deliberate access by minors.

If you suspect that a minor has accessed the 00ok platform or created an account, please contact our support team immediately. We will investigate the matter promptly, close any underage account, and void any transactions associated with it. We take underage gambling reports extremely seriously and will take all necessary action to address them.

Managing Your Account and Reviewing Your Activity

Staying informed about your own gambling behaviour is one of the most powerful responsible gaming habits you can develop. 00ok provides every registered player with a detailed transaction history, betting log, and session history accessible from their account dashboard. We encourage you to review this information regularly — monthly at minimum — and to honestly assess whether your gambling activity is remaining within the boundaries you set for yourself.

If you notice that your deposits are increasing month on month, that your sessions are getting longer, or that the balance between winning sessions and losing sessions is becoming a source of anxiety rather than entertainment, please take action. Use your deposit limit tool, set a time-out, or contact support. There is no shame in recognising a problem early — it is the smartest move you can make.